Service Level Agreement
AIR IT Group Pakistan
Contract ID: AIR-SLA-20260806-LAH
Customer details
Customer name
Company
Email
Phone
Address, Lahore
Company details
AIR IT Group Pakistan
hello@airit.pk
+92 321 7496087
Serving Lahore, Punjab, Pakistan & Gujranwala, Punjab, Pakistan
Services covered
Select services from the form to include them here.
Device inventory
List covered devices and assets.
SLA duration: 6 Months
Start date: 2026-08-06
Payment terms: Monthly in advance
Preventive maintenance: Monthly health check
Response time: 4 business hours
Resolution time: Next business day (severity)
Exclusions
Hardware purchase costs, ISP fees, third-party licensing, damage from misuse or force majeure, and projects outside the agreed scope unless approved in writing.
Confidentiality
Both parties agree to protect confidential business, technical, and personal information obtained during the engagement and use it only for delivering contracted IT services.
Customer signature
Name / Date
AIR IT Group Pakistan
Authorized signatory / Date